FAQ

  1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email.

Once your order is shipped, we will send you another email to confirm you the expected delivery date.

 

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support by heading to our ‘Contact Us’ page.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. We aim for your order to arrive at your door step within 4 working days after making your order.

 

  1. Payment

What payment methods do you accept?

PAYNOW ONLY. Please note that you will only find your way to the PayNow gateway after keying in your shipping details at Check Out.

 

Which currency will I be charged in?

We currently only support SGD as this is a local only business

 

 

  1. Shipping

$20 Delivery Fee????

Yes, the delivery fee is a flat rate, no matter how much you purchase or how heavy the item is, a flat fee of $20 for all your groceries right to your doorstep.

This is what the delivery fee will cover:

GST 7%, CUSTOMS AND SHIPPING, YOUR TRANSPORT, YOUR ENERGY AND TIME, AND LASTLY PETROL. 

Do keep up to date with us as we may put up offers and discounts on our shipping fee, in the future!

 

Where do you ship

As this is a Singaporean local service, bringing in groceries from Johor, Malaysia only, the business we run is only catered to Singaporeans. We do not ship to any other country except Singapore.

 

How can I track my package?

Unfortunately, order tracking is not a feature we can provide as we use private courier teams to deliver your orders.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

 

What if I'm not home?

If you're not home, we will contact you via phone call or message to arrange collection of order.

 

  1. Refunds

Do you accept refunds?

We do accept refunds in respect to the following conditions:

- The item did not arrive

- The item is not correct

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The refund or exchange request is made within 3-4 days of delivery

 

Change of mind is not strictly allowed as a reason for exchange or return.

 

Notwithstanding to the conditions above, the below items are not exchangeable or returnable due to the nature of the product:

  • Perishable food/goods
  • Cooked and delica food and beverage items
  • Liquid products
  • Discounted items
  • Any products stated specifically stated non-exchangeable, returnable or refundable

 

To ask for a refund, please contact our support at 'Contact Us' button.

 

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

 

How long does it take to process a refund?

Refunds are confirmed within 3-4 days

Once your refund is accepted, the reimbursement will be issued within the next 3-4 days VIA PAYNOW after our services of processing the refund.

  1. Other questions

Account Matters?

The account that you have registered will contain all your past orders, and you may re-purchase the same orders.

 

 

*For any other queries kindly contact us on the ‘Contact Us’ Page.